Amplifying Customer Experience with AI @ Insurance Analytics & AI Innovation Asia Pacific 2024

This talk will dive deep into how to amplify customer experience with Ai via

• Recognition: Understanding Intent Over Information

• Leveraging Known Over the Unknown

• Emphasizing Empathic Over Technical Responses

Digitisation to Digitalization: Unleasing the Power of Data for Digital Success @ Insurance Analytics & AI Innovation Asia Pacific 2024

• Data-driven decision making: Strategies for converting business processes to digital

• Key metrics and considerations: How and what to measure digitalization?

• Best practices for creating and sustaining data-driven commercial growth

• Digital insurance business models to innovation products, distribution channels and customer engagement strategies

• Achieving digital optimisation & efficiency: Leveraging analytics & AI to enhance operational performance, reduce costs, and improve overall efficiency

• Humans + high-tech drives digital transformation

Emerging Technologies: Metaverse, AI and the future of work @ HKU MPA Opportunities and Challenges in Digital Governance

Guest lecture: A Chief Digital Officer’s thinking of how new technologies impact people’s life and what we should pay attention to

Managing Risk in the New Open Digital Paradigm @ SPARK Digital Leaders Summit 2023

The rise of AI and open development has created a new digital paradigm that is both exciting and challenging. On the one hand, these technologies have the potential to revolutionize our lives and solve some of the world's most pressing problems. On the other hand, they also pose new risks that need to be carefully managed. In this thought-provoking discussion, tech leaders will explore the key issues around managing risk in the new open digital paradigm. Key discussion areas include managing new AI risks, such as bias, privacy, and security and addressing new vulnerabilities new digital footprints and exposure.

Emerging technologies driving digital transformation @ 2023 FinTech’s Finest Forum

Explore how emerging technologies are driving digital transformation in Insurance industry and case studies

Product Development @ Founder Institute

• What human resources should you have available to build a viable solution?

• How do you identify and engage with the human resources?

• How do you prototype your solution?

• What techniques do you use to speak with your target customers and get feedback on our solution?

• How do you develop a product roadmap for your solution?

• What is a specification, and how do you create one?

• How do you allocate work from a specification to a team, and how do you track progress?

How GenAI humanise our digital experience @ Revive Tech Asia 2023

Is GenerativeAI revolutionising digital experiences?
Join me for an insightful talk on "How GenAI humanizes our digital experience." at Revive Tech Asia on October 18. Dive deep into the revolutionary world of Generative AI and discover how technologies like ChatGPT shape fresh human digital behaviors and experiences, setting new expectations for the future. Don't miss this opportunity to explore the fascinating intersection of AI and humanity!

Thriving as CDOs in the Post-Pandemic Era: Strategies and Innovations @ CDO Innovation Forum

• Evaluating the impact of the pandemic on digital transformation efforts

• Strengthening digital infrastructure to enhance business continuity

• Personalization and customization in the post-pandemic landscape

• Balancing innovation with ethical concerns and social responsibility

Empowering Talents for Accelerated Growth: Fast-Evolving Environments and Scarcity of Digital Resources @ CDO Innovation Forum

• Reskilling the Digital Workforce: how to equip digital teams with skills and competencies

• Identifying and addressing the skill gaps within traditional teams

• Cultivating a culture of innovation: Nurturing a culture that encourages continuous learning, experimentation, and adaptability

• Retention strategies to keep top digital talents engaged and committed to the organization's digital vision

Staying ahead through digital transformations @ EFHK x EY CEO Breakfast

• How has the notion of digital transformation evolved over time, what does it mean to businesses today?

• What are the key challenges (tech, people, privacy and security) that organizations face as they adopt Generative AI and other emerging technology?

• With the increasing speed of technological change, how can businesses leverage partnerships and collaborations with external organizations, start-ups or technology providers to gain a competitive edge?

• What role does leadership play in driving a successful transformation?

• How can organizations identify and address the skill gaps for sustainable transformation?

• Looking ahead, what emerging technologies and trends do leaders need to be aware of to stay ahead of the curve to ensure continued digital transformation success?

Future of AI in business @ Global Sage

Industry experts shared insights into the future of artificial intelligence and its transformative potential for organisations -

• How do you balance the need for innovation with the need for stability and consistency in your business operations?

• How can organizations assess and develop AI capabilities, attract and retain talent, and foster a culture of innovation?

Future Servicing Experience and Role of GenAI @ MIT MEFTI 2023

The role and impact of Generative AI to insurance and customer experience. It explores how the emergence of ChatGPT changes consumer’s behaviours, experience and expectations towards obtaining information digitally going forward.

Embracing the Power of Digital Co-Creation and Cross Industry Collaboration @ Citi Hong Kong Treasury and Trade Solutions eCommerce & Technology Conference 2023

• Digital Transformation

• Challenges & Forward-Looking Opportunities

• Ecosystem Co-Creation

How to Deal with Today’s Customers with Yesterday’s Technology @ The MarTech Summit

Digital Transformation - How to Deal with Today’s Customers with Yesterday’s Technology

• Does legacy technology still work well today and in the near future?

• How to gain trust and buy-in from all stakeholders, open their minds to the possibilities of new technologies?

Digital Revolution Across the Insurance Value Chain @ Digital Insurance Innovation Asia Pacific Congress

• Is ChatGPT a digital revolution?

• How does ChatGPT create new behaviours, experiences and expectations

• ChatGPT implication to insurers and the insurance industry

Open AI Ecosystems for Insurance - An Revolution in InsurTech @ Digital Insurance Conference APAC 2023

• How will ChatGPT, GPT-4 and the Open AIs impact the insurance and insurtech sectors

• How can the industry benefit from open AI ecosystems?

• How open AI ecosystems can streamline the Insurance Industry?

• How to leverage open AI ecosystems to create more efficient and cost-effective insurance solutions?

• How to integrate open AI ecosystems to enhance insurance customer experirences?

How can Generative AI reimagine insurers’ operating model to improve operational efficiency and improve Customer Experience @ IBM 2023 HK Insurance Executive Roundtable

• Opportunities presented by Generative AI in customer services, claims processing, and risk assessment

• Ethical considerations of using Generative AI in insurance and strategies for mitigating potential risks

• Examine the best strategies for integrating Generative AI into existing insurance operations and processes, ensuring that they are accurate, scalable, trusted, and adaptable.

Trust in the digital age - building ethical and transparent systems @ Radical Finance by Finoverse

• How to overcome ethical concerns, build trust and address algorithmic bias

• How will the nature of work and organisation behaviour change as human and AI working together becomes more common

• Should the finance industry be doubling down on Web3 and Generative AI investments

How's enterprise take on Cloud @ Hong Kong Cloud & Datacenter Convention

Enterprise companies are the foundation of the data centre / cloud ecosystem. Decision-making becomes more complex as providers and technologies evolve and as options and information increase. How well is provider evolution meeting enterprise needs or is it shaping those needs?

The Future role of HK & GBA as the Digital Financial Hub @ Hays x FTAHK

• Competitive Advantage - What is HK’s competitive advantage over rest of Asia in terms of digital technology?

• Future innovation - Financial industry has been investing a lot of money in new tech, e.g. AI, Blockchain, metaverse De-Fi, integrating into banks insurance, where are we heading?

• Global confidence - HK reopening to the rest of the world, what steps does the city need to take to regain the confidence from investors and major corporation?

• GBA - What role will HK play within the GBA region, how does HK benefit or lose from this?

• Talent - With more talents relocating out of HK, what is your strategy in retaining/attract those talents or expand the talent search?

InsurTech - Protecting the Future with Technology @ Revive Tech Asia

The insurance industry operations and customer relations are very people-centric in Hong Kong. How insurtech is disrupting the practices and digitalising the experience? Beyond the traditional offerings of life and medical insurance, how technology is empowering insurtech to cover the happenings in the digital world?

• How are Hong Kong customers adapting to the digital-first insurtech experience so far?

• How incumbent insurers are fighting back by digitalisation and transformation?

• Where are we at with insurance for cybersecurity and digital assets?

Product Development @ Founder Institute

The process of creating a new product or service is something that every startup founder will go through in their journey to launch a startup. Simply put, product development is the process of bringing a new product to market from idea through commercialization.

Roar with Agility - Smart Workplace Immersion Workshop @ Microsoft

Organizational agility is now more important than ever. With the pandemic, companies worldwide had to adapt quickly to ensure business continuity and today, we are seeing flexible or hybrid work emerge as “the new normal”.

Transformation, Innovation, Operations, Information Technology and Human Resources leaders each have a role to play in decisions around office design, employee experience platforms, and digital tools that facilitate new ways of working. Learn how smart workplaces can optimize operations, empower employees to unleash their best selves and ultimately help your organization to soar - in the Year of Tiger (Roar)!

Product Development @ Founder Institute

The process of creating a new product or service is something that every startup founder will go through in their journey to launch a startup. Simply put, product development is the process of bringing a new product to market from idea through commercialization.

Growth @ Founder Institute

Startup growth stages are the steps taken to develop a new business for a specific customer segment. This business style consists of factors leading to a large customer base and stable revenue. It's typically used for entrepreneurs with a fast-growing product or service. These growth stages occur between the time it takes for a product or service to gain acceptance from consumers and become popular in the marketplace

Product Development @ Founder Institute

The process of creating a new product or service is something that every startup founder will go through in their journey to launch a startup. Simply put, product development is the process of bringing a new product to market from idea through commercialization.

Vision and Ideas @ Founder Institute

The best startup ideas are formed from the intersection of a real customer problem and your personal strengths and passions. During this session, you will learn how to form, communicate, and analyze startup ideas in a structured manner.

Smart Data and Innovative Marketing @ InnoDesignTech Expo

Is it true that data-driven companies perform smarter? In this seminar, digital marketing specialists and data scientists will take you through the journey to explore how data analytics can bring you closer to your consumers. The session will cover some analytic platforms and tools designed to equip brands, SMEs, marketers alike with social media insights so audience can harness the power of marketing independently and achieve better business decisions. Practical case studies will be reviewed to evaluate data management approach which business can drive effective marketing strategy with a return on investment.

Disruptive Logistics is the New Norm @ Chief Innovation Officer Summit

Commentators describe any change to status quo that impacts everyone as “disruption”. From the invention of radio in the 1880s to autonomous vehicles moving on to the streets now, disruptive innovation is industry independent, can upend the status quo and create new market opportunities. In recent years, we have seen Amazon and Uber disrupting well entrenched sectors like logistics and transportation. How does innovative logistics create disruption in the marketplace? How does it benefit the consumers? What kind of economic opportunities does it bring?

Disruptive Logistics is the New Norm @ APAC CIO Outlook