From Pilots to Production: Making AI Real in Insurance Operations

Insurtech Insights 2025

Senior insurance leaders across Asia are under pressure to turn AI from slideware and pilots into real, operational impact. This closed-door roundtable, “From Pilots to Production: Making AI Real in Insurance Operations,” will dive into how insurers can move beyond experimentation to tangible business value in claims, underwriting and servicing. Participants will explore the people and change implications of AI at scale, what it really takes to make data and workflows “production ready,” and where contrarian viewpoints challenge today’s conventional wisdom on hype, governance and risk.