AI-Powered Roadmaps: Next-Gen Insurance Distribution, Customer Experience and Personalisation

Insurtech Insights 2025

This panel will unpack how AI is reshaping insurance distribution, customer experience, and personalisation – moving beyond buzzwords to real impact. Expect candid discussion on what it really takes to go from pilots to scaled deployment: data, governance, operating models, and culture. Panelists will share concrete use cases, lessons from successes and failures, and practical guidance on where to focus next if you want AI to drive growth, productivity, and deeper customer relationships.

PanelistHoward Kwong