Amplifying Customer Experience with AI @ Insurance Analytics & AI Innovation Asia Pacific 2024

This talk will dive deep into how to amplify customer experience with Ai via

• Recognition: Understanding Intent Over Information

• Leveraging Known Over the Unknown

• Emphasizing Empathic Over Technical Responses

Emerging Technologies: Metaverse, AI and the future of work @ HKU MPA Opportunities and Challenges in Digital Governance

Guest lecture: A Chief Digital Officer’s thinking of how new technologies impact people’s life and what we should pay attention to

Product Development @ Founder Institute

• What human resources should you have available to build a viable solution?

• How do you identify and engage with the human resources?

• How do you prototype your solution?

• What techniques do you use to speak with your target customers and get feedback on our solution?

• How do you develop a product roadmap for your solution?

• What is a specification, and how do you create one?

• How do you allocate work from a specification to a team, and how do you track progress?

How GenAI humanise our digital experience @ Revive Tech Asia 2023

Is GenerativeAI revolutionising digital experiences?
Join me for an insightful talk on "How GenAI humanizes our digital experience." at Revive Tech Asia on October 18. Dive deep into the revolutionary world of Generative AI and discover how technologies like ChatGPT shape fresh human digital behaviors and experiences, setting new expectations for the future. Don't miss this opportunity to explore the fascinating intersection of AI and humanity!

Empowering Talents for Accelerated Growth: Fast-Evolving Environments and Scarcity of Digital Resources @ CDO Innovation Forum

• Reskilling the Digital Workforce: how to equip digital teams with skills and competencies

• Identifying and addressing the skill gaps within traditional teams

• Cultivating a culture of innovation: Nurturing a culture that encourages continuous learning, experimentation, and adaptability

• Retention strategies to keep top digital talents engaged and committed to the organization's digital vision

Future Servicing Experience and Role of GenAI @ MIT MEFTI 2023

The role and impact of Generative AI to insurance and customer experience. It explores how the emergence of ChatGPT changes consumer’s behaviours, experience and expectations towards obtaining information digitally going forward.

Digital Revolution Across the Insurance Value Chain @ Digital Insurance Innovation Asia Pacific Congress

• Is ChatGPT a digital revolution?

• How does ChatGPT create new behaviours, experiences and expectations

• ChatGPT implication to insurers and the insurance industry

Product Development @ Founder Institute

The process of creating a new product or service is something that every startup founder will go through in their journey to launch a startup. Simply put, product development is the process of bringing a new product to market from idea through commercialization.

Product Development @ Founder Institute

The process of creating a new product or service is something that every startup founder will go through in their journey to launch a startup. Simply put, product development is the process of bringing a new product to market from idea through commercialization.

Growth @ Founder Institute

Startup growth stages are the steps taken to develop a new business for a specific customer segment. This business style consists of factors leading to a large customer base and stable revenue. It's typically used for entrepreneurs with a fast-growing product or service. These growth stages occur between the time it takes for a product or service to gain acceptance from consumers and become popular in the marketplace

Product Development @ Founder Institute

The process of creating a new product or service is something that every startup founder will go through in their journey to launch a startup. Simply put, product development is the process of bringing a new product to market from idea through commercialization.

Vision and Ideas @ Founder Institute

The best startup ideas are formed from the intersection of a real customer problem and your personal strengths and passions. During this session, you will learn how to form, communicate, and analyze startup ideas in a structured manner.

Smart Data and Innovative Marketing @ InnoDesignTech Expo

Is it true that data-driven companies perform smarter? In this seminar, digital marketing specialists and data scientists will take you through the journey to explore how data analytics can bring you closer to your consumers. The session will cover some analytic platforms and tools designed to equip brands, SMEs, marketers alike with social media insights so audience can harness the power of marketing independently and achieve better business decisions. Practical case studies will be reviewed to evaluate data management approach which business can drive effective marketing strategy with a return on investment.

Disruptive Logistics is the New Norm @ Chief Innovation Officer Summit

Commentators describe any change to status quo that impacts everyone as “disruption”. From the invention of radio in the 1880s to autonomous vehicles moving on to the streets now, disruptive innovation is industry independent, can upend the status quo and create new market opportunities. In recent years, we have seen Amazon and Uber disrupting well entrenched sectors like logistics and transportation. How does innovative logistics create disruption in the marketplace? How does it benefit the consumers? What kind of economic opportunities does it bring?

The Role of Big Data in an On-Demand Business @ Big Data & Analytics Innovation Summit

Data access and real time analytics have become the buzzwords in the world of on-demand Economy, but what kind of roles do they play in operating an on demand business? Can on-demand business survive without leveraging big data? What kind of competitive edge can real time analytics bring to the table? From consumer behavior discovery to capacity planning to service matching, learn how big data plays both a strategic and tactic role in the operation of an On-Demand business.

Key Takeaways from the Big Data & Analytics Innovation Summit Shenzhen by Fung Global Retail & Technology

Branding and Marketing @ Founder Institute

As new platforms and technologies mature, the rules of marketing for technology companies are constantly changing. This week is all about learning the latest strategies, “growth hacking” tactics, and tools to generate distribution and traction for your product. Assignments include identifying and building relationships with the key influencers in your industry, building a PR and distribution strategy, developing a company blog and social media presence, and more.

Startup vs Corporate @ ICS Career Day 2016

A talk on what's like to work in a startup vs corporate. 

The Technology Imperative @ Junior Achievement Hong Kong Expert Seminar

The talk focus on the technology imperative in the world of business and entrepreneurship and an introduction to publicly available tools in the market useful in business planning, development and execution. 

Career Fast Track Opportunities in Web Development @ General Assembly

The tech industry is growing at a rapid pace and web development skills are in high demand. A lack of skilled professionals means that you get to define your own career trajectory. Meet the experts working in tech in Hong Kong and learn about how you can get in on the action and take steps forward in your career.

What's Life like in a startup vs Corporate @ W Hub

A talk on the difference between life in a startup vs life in a corporate.

Cutting Cost While Investing in Innovation @ AWS HK Enterprise Summit 2015

A talk on the art of cutting cost while investing in innovation via Amazon Web Service product and services at SCMP

Career of an Information Technologist @ ICS Career Day 2015

Sharing with ICS students on career and life of an information technologist.

SCMP Case Study @ Digital Media in AWS Cloud

• SCMP adoption in AWS

• Driver for cloud introduction and selection and evaluation process

• AWS product adoption

• Solution architecture

• ROI and learnings

Digital Publishing Development and Trends @ WAN-IFRA eRev Seminar

The talk will focus on digital publishing, including trends, business development, monetization, business models, market development and competition, audience trends and behaviors, in Hong Kong and Asia.

Leveraging technology in marketing strategies to create strong brand awareness @ Marketing Magazine CMO

• Introduction of Handheld Culture's recently launched product, NGP

• Latest trends in eBooks and eReading

• The role of technology in Handheld Culture's marketing

• Latest trends in Kinect development and prototypes showcase